Cancellation Policy

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CANCELLATION POLICY

Last Updated: 10 August 2026

Newage Trade Mission Private Limited ("NTM", "Company", "we", "us", or "our") provides customers with the option to request cancellation of eligible orders placed through www.ntm.world, subject to the terms described below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests can be submitted through the official NTM customer support/contact channels by providing the relevant order details.

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.

2. How to Request Cancellation

To request cancellation, customers should contact NTM and provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Email address, where applicable

  • Reason for cancellation, if requested

NTM will verify the request and confirm whether the order can be cancelled.

3. Cancellation Before Dispatch

If a cancellation request is accepted before dispatch, NTM will cancel the order and, where applicable, initiate a refund of the eligible amount in accordance with the Refund Policy.

4. Cancellation After Dispatch

Once an order has been dispatched, customers may not be able to cancel the order.

If the customer no longer wishes to receive a dispatched order, the customer may be required to follow the applicable Return Policy after delivery, provided the product is eligible for return.

5. Cancellation After Delivery

Orders cannot generally be cancelled after successful delivery.

If the delivered product is damaged, defective, incorrect or otherwise eligible for return, the customer may submit a request under NTM's Return Policy.

6. Promotional and Special Orders

Orders placed under special promotions, discounts, bundles, Buy-One-Get-One offers or other promotional schemes may be subject to additional cancellation conditions.

The applicable terms displayed at the time of purchase will apply.

7. Cancellation by NTM

NTM reserves the right to cancel an order in circumstances including:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent activity

  • Payment verification issues

  • Incomplete or incorrect customer information

  • Delivery limitations

  • Technical errors

  • Violation of applicable terms and conditions

  • Other circumstances where fulfilment of the order is not reasonably possible

If NTM cancels an order for which payment has already been received, an eligible refund will be processed in accordance with the Refund Policy.

8. Failed Delivery

If an order cannot be delivered because of an incorrect address, incorrect contact information, customer refusal, repeated failed delivery attempts or other reasons attributable to the customer, the order may be returned to NTM.

Any cancellation or refund in such circumstances will be handled according to the applicable terms and may be subject to applicable shipping or return charges where permitted by law.

9. Membership, Franchise and Business-Related Payments

Cancellation of NTM membership, franchise registration, business participation, events, training or other non-product services may be governed by separate terms and conditions.

Where a specific cancellation policy applies to such services or payments, those terms will apply.

10. Cancellation and Refund

Cancellation of an order does not automatically guarantee an immediate refund.

Where a cancellation is approved and a refund is applicable, the refund will be processed in accordance with NTM's Refund Policy.

11. Changes to This Cancellation Policy

NTM may update this Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

The latest version will be published on this page with an updated "Last Updated" date.

12. Contact Us

For order cancellation requests, please contact:

Newage Trade Mission Private Limited

Address:
B-124, Vidhya Nagar, Hoshangabad Road,
Bhopal – 462026, Madhya Pradesh, India

Phone: +91 7553140473

Email: ntmworld24@gmail.com

Website: www.ntm.world

Last Updated: 10 August 2026

© 2026 Newage Trade Mission Private Limited. All Rights Reserved.

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